Real world
This is exact same reason outlets stopped taking phone orders. It ties up workers.
Companies have to pay for those hours people are working.
If you had a problem with your order would you want to wait two hours to get through? You need to look on the other side of things.
Nike stopped phone orders cause of the chip.
Under some new guideline the store is open for chargebacks if they run a chip card without using the chip.
Gift card abuse from surveys added to the decision as well.
But at the end of the day, these kids (not even gonna say adults) swear that when they call in...they're the only customer in the world calling in.