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- May 4, 2009
BEGIN RANT *** I don't expect them to be be "chipper" but being annoyed or acting that way turns off the CUSTOMER. Do I understand why they might be- YES, but that doesn't justify it- Number one rule of customer service is that the customer is always right- meaning- please him or her to the best of your ability, and even if you are annoyed- try and conceal/cover it up. Whatever impression you give off may influence positively or negatively that customer's opinion towards the store/company and determine whether they do more or less/any business in the future.Originally Posted by solesavage
I dont understand why dudes call the stores and expect them not to be annoyed? Thats why number one rule is "NEVER CALL!" Can you imagine working at a store and receiving hundreds of the same phone calls? Anyone would get annoyed.
A lot of you should just chill out.
For example, I own a small business and have plenty of people who call wanting to place small(less than 50 dollar orders). Is it annoying- absolutely- that is not how I am going to make money. At the same time, I have a handful of customers who are long time customers who started out ordering 50 dollars or less. The reason why they now order more from me is because quite possibly we made a favorable impression on them initially, even though they may have been annoying. Chances are, MOST small orders are just that- and never much more, but they are orders, they are CUSTOMERS, and they are what PAYS THE BILLS. So bottom line, even if it is in fact ANNOYING, its part of the job, so suck it up BEST BUY. Not like a lot of us on here haven't given them a ton of business anyways prior to this whole deal. END RANT- nothing personal SOLESAVAGE- apologies if it came off that way.