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wow. that's really really bad. i'd be so pissed if i didn't get that pair replaced.Ridiculous that's exactly how it went down with my pair. Honestly, what are they going to do with these pieces of trash? I couldn't even step outside in them. Sorry I put my trust into creating a custom New Balance, the least you could do is throw me a promo code for the crap product and to maybe retain my business. Oh well, I'll just stick to their GR'S from now on.
i feel like NB is making us jump through hoops for the refund/replacement bc of people abusing the policy.