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I just tried telling the Rep that I was interested in making a large purchase ($700+) and was looking to see if they could offer a promo code. I told them, it would be a deal breaker without it. That didn't work either. I did buy some foamposites the other day. I just looked at them and noticed some cuts in the foams. The cuts don't bother me too much though. Maybe they'll give me something for this issue?