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Another reason why I never shop at Finishline anymore. From their shoddy online restock policy, to them not refunding money until 5-7 business days later, I will not deal with their BS.
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Originally Posted by Cameron Nelson
The reason why he wouldn't take them back is because of what they were...
If you had pair of Reebok's or something WITHOUT a release date, it wouldn't have been a problem.
The reason? They're Jordans. The average person doesn't want them if they dont get them on the release day, or with it just one/two pairs, they run the risk of keeping them, unless somebody comes in and miraculously wears THAT size.
Stores started really cracking down on stuff like this during the AJ XI SJ launch...people tryin to resell bought 'em up tryin to cash in, couldn't get 'em off, and returned multiple pairs to stores, esp.online orders. Corporate for Foot Locker & Finish Line stepped in and no longer accept returns on major releases.
The problem IS...it's not on the receipt, or any signs/postings...BUT, it IS at the manager's discretion. Customer service will cater to you, BUT won't do anything to the manager since this policy has been put in place, so don't expect him to get fired or reprimanded. It's not gonna happen. I know this cause I worked for FL for 9 years.
As for "greedy resellers", cut it out....if you've bought a release you missed out on off of here, Ebay, ISS, etc....then you supported it. BUT....that's a whole 'nother argument.
Originally Posted by Cameron Nelson
The reason why he wouldn't take them back is because of what they were...
If you had pair of Reebok's or something WITHOUT a release date, it wouldn't have been a problem.
The reason? They're Jordans. The average person doesn't want them if they dont get them on the release day, or with it just one/two pairs, they run the risk of keeping them, unless somebody comes in and miraculously wears THAT size.
Stores started really cracking down on stuff like this during the AJ XI SJ launch...people tryin to resell bought 'em up tryin to cash in, couldn't get 'em off, and returned multiple pairs to stores, esp.online orders. Corporate for Foot Locker & Finish Line stepped in and no longer accept returns on major releases.
The problem IS...it's not on the receipt, or any signs/postings...BUT, it IS at the manager's discretion. Customer service will cater to you, BUT won't do anything to the manager since this policy has been put in place, so don't expect him to get fired or reprimanded. It's not gonna happen. I know this cause I worked for FL for 9 years.
As for "greedy resellers", cut it out....if you've bought a release you missed out on off of here, Ebay, ISS, etc....then you supported it. BUT....that's a whole 'nother argument.
That's why I said "customer service will cater to you"....Originally Posted by H TOWN HUSTLER
Originally Posted by Cameron Nelson
The reason why he wouldn't take them back is because of what they were...
If you had pair of Reebok's or something WITHOUT a release date, it wouldn't have been a problem.
The reason? They're Jordans. The average person doesn't want them if they dont get them on the release day, or with it just one/two pairs, they run the risk of keeping them, unless somebody comes in and miraculously wears THAT size.
Stores started really cracking down on stuff like this during the AJ XI SJ launch...people tryin to resell bought 'em up tryin to cash in, couldn't get 'em off, and returned multiple pairs to stores, esp.online orders. Corporate for Foot Locker & Finish Line stepped in and no longer accept returns on major releases.
The problem IS...it's not on the receipt, or any signs/postings...BUT, it IS at the manager's discretion. Customer service will cater to you, BUT won't do anything to the manager since this policy has been put in place, so don't expect him to get fired or reprimanded. It's not gonna happen. I know this cause I worked for FL for 9 years.
As for "greedy resellers", cut it out....if you've bought a release you missed out on off of here, Ebay, ISS, etc....then you supported it. BUT....that's a whole 'nother argument.
Not sure how I think about that response.
Things are changing, if a customer calls the 1-800 they will usually get their way.
Space Jams were sold out the same day.
I miss the job but not the customers.
We would refuse returns because it would be too early in the day.
BINGO...Originally Posted by air max 87
The reason they do this is because they have people (#!@%+*# at ones at that) buy release day jordans thinking they are gonna make $$$ and flip them, after a week or 2 dudes try and return for the money back, issue is the store gets stuck with these shoes majority of the time, no one wants 2 or 3 week old jordans unless its hyped.
Footlocker/Footaction/Champs doesnt take back release date products at the managers discretion now because of the same issue, same thing with house of hoops.
That's why I said "customer service will cater to you"....Originally Posted by H TOWN HUSTLER
Originally Posted by Cameron Nelson
The reason why he wouldn't take them back is because of what they were...
If you had pair of Reebok's or something WITHOUT a release date, it wouldn't have been a problem.
The reason? They're Jordans. The average person doesn't want them if they dont get them on the release day, or with it just one/two pairs, they run the risk of keeping them, unless somebody comes in and miraculously wears THAT size.
Stores started really cracking down on stuff like this during the AJ XI SJ launch...people tryin to resell bought 'em up tryin to cash in, couldn't get 'em off, and returned multiple pairs to stores, esp.online orders. Corporate for Foot Locker & Finish Line stepped in and no longer accept returns on major releases.
The problem IS...it's not on the receipt, or any signs/postings...BUT, it IS at the manager's discretion. Customer service will cater to you, BUT won't do anything to the manager since this policy has been put in place, so don't expect him to get fired or reprimanded. It's not gonna happen. I know this cause I worked for FL for 9 years.
As for "greedy resellers", cut it out....if you've bought a release you missed out on off of here, Ebay, ISS, etc....then you supported it. BUT....that's a whole 'nother argument.
Not sure how I think about that response.
Things are changing, if a customer calls the 1-800 they will usually get their way.
Space Jams were sold out the same day.
I miss the job but not the customers.
We would refuse returns because it would be too early in the day.
BINGO...Originally Posted by air max 87
The reason they do this is because they have people (#!@%+*# at ones at that) buy release day jordans thinking they are gonna make $$$ and flip them, after a week or 2 dudes try and return for the money back, issue is the store gets stuck with these shoes majority of the time, no one wants 2 or 3 week old jordans unless its hyped.
Footlocker/Footaction/Champs doesnt take back release date products at the managers discretion now because of the same issue, same thing with house of hoops.
Originally Posted by Its That Dude
send an email to corporate about your experience. you'll probably get a gift card.
Originally Posted by Its That Dude
send an email to corporate about your experience. you'll probably get a gift card.
As long as this policy is disclosed to the consumer prior to or at the time of purchase (whether on the back of the receipt or a posted sign), I have no problem with the store refusing the return.Originally Posted by air max 87
The reason they do this is because they have people (#!@%+*# at ones at that) buy release day jordans thinking they are gonna make $$$ and flip them, after a week or 2 dudes try and return for the money back, issue is the store gets stuck with these shoes majority of the time, no one wants 2 or 3 week old jordans unless its hyped.
Footlocker/Footaction/Champs doesnt take back release date products at the managers discretion now because of the same issue, same thing with house of hoops.