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- Apr 5, 2007
Finally heard back from a Nike supervisor regarding my flawed pairs.....
"Thank you for your message. I apologize for the delay as I have been out of the office.
I am very sorry to see that the remake arrived with the same flaw. Understandably this is extremely frustrating for you after waiting several weeks through this process. Although it is rare, occasionally flaws in production are unable to be corrected. In the event we are unable to correct a flaw, we ask that you send the shoes back to us for a full refund. I would also issue you a 25% off promo code for a future order.
If you wish to keep the remakes in spite of this flaw, I can discount these two pairs in addition to the 15% discount I have already applied to your order.
Again my apologies. Please let me know how you would like to proceed."
What you guys think??
Snag that 25% off..
no way they woulda gave u keys to a swoosh acct tho for 2 defective shoes.. .