https://www.goat.com/faq
If you must cancel, you may do so in the app under the order.
Please note: Multiple cancellations on orders will lead to a higher commission fee. All sellers begin with 90 points and the minimum commission fee of 9.5% + $5. For each seller cancellation, 10 points will be deducted. For each successful sale, 2 points will be added. When a seller is between 90-100 points, the commission fee will be 9.5% + $5. For sellers between 70-89 points, the commission fee will be 15% + $5, and for sellers between 50-69 points, the commission fee will be 20% + $5. Sellers that are below 50 points will be suspended from selling.