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- Apr 2, 2014
If you have a true quality issue that justifies compensation or reimbursement then you should call immediately. Especially the guy with the math problem in engraved in his shoes with a buck knife! That’s a legit quality issue and he probably deserves the shoes for free and a 20% coupon. On the other hand a little missing paint or scratches that you have to put the camera an inch away to take a picture isn’t worth $50 worth of compensation IMHO. Nike’s return policy is excellent, if you don’t like them------RETURN THEM (period), but calling over and over about the same BS is ridiculous.
Hate to say it but the prices are going to get that high whether we get 20% here and there. I honestly would rather point out that they have been making subpar quality shoes. While some may seem more nit-picky than others, I think its still important to let them know. Whether they do anything about it is up to them but if they keep having to hand out 20% for poor quality they can look to their factories and fix the situation there.
I don't know whether they really care but I would rather say something than sit back and accept poor quality when paying $245 for a shoe.
At the end of the day you are free to do what you want but let’s note a few things before moving on:
- We call Nike customer service because we don’t receive our shoes a week after ordering them! Usually because someone posted a pair on Instagram and it’s not fair that they got them first. Even though it is clearly stated while ordering that the process will take up to 6 weeks.
- Then we call because we ID the stitching (by choice) and we are not happy with it less than a day after placing the order.
- Then when they go through customs we call again to verify that UPS knows what they are doing…. And it shouldn’t take a week for them to get from CHINA to the US, right?
- Then when we receive the shoes and realize that we tried something, we failed miserably, and that Nike should compensate us for that as well. Even though all of the colors are clearly labeled on the swatches! NOTE: Props to the guy with red shoes for selling them and not harassing NIKE! Well done SIR!
- Now it’s time for inspect and personally believe at this point people are just trying to find something to justify a 20 percent coupon for their next order, PRAYING FOR IT. Not everyone but some!!! Okay so you find something and then you take a picture with the lens of the camera an inch away from the defect, post a pic and caption it with “Hard to see but defect blah, blah, blah”! News Flash if it’s hard to see then it’s probably not worth wasting Nike’s time begging for compensation. Just a note…..
Credentials-ASQ CERTIFIED QUALITY TECHNICIAN and sorry I am a terrible writer but I think you can get the point!