cedric ceballos 1995 lakers
Banned
- 10,833
- 11
- Joined
- Jul 1, 2009
It goes both ways with retail, their are some very very annoying customers but lets talk about the employees. Having worked retail before I sympathize with these people and try to be polite and considerate when I go in their stores but some of the stuff they say/do makes me
Most of this stuff I blame on corporate higher ups who think nagging and harassing every customer that walks into the store is good business, and they brainwash this crap on their managers who then brainwash it to their employees.
1. I know the intentions are good but when I walk into a store it makes me wanna leave that store if i'm bombarted with about 5 fake smiles and greetings and being followed around with people nagging and asking me what i'm looking for over and over again. I don't mind the first time because their being polite but following me around and asking again and again gets on my nerves so I usually tell them in a nice way that I know their manager wants them to do this to every customer that walks in and that their intent is good but I feel very uncomfortable being followed around, I know what I want or what I'm here for so let me get it and be on my way.
2. Employees who try and push stupid add on items and are persistent about it. Footlocker, Footaction, Champs, Lids please read this one. Again I blame this one on the corporate suits who give managers unrealistic sales goals and want them to reach these numbers and have a certain percentage of add on sales, shoe cleaners, hat cleaners, insoles, hatracks etc. The managers then bug their employees about nagging customers about this stuff which is why you'll have a footlocker employee damn near ready to top you off if you buy insoles, or a cleaner because of those stupid sales numbers. Again just like with the greeting and asking me if i need help, I don't mind them offering it once but asking me if I'm sure over and over again is just annoying, I was sure the first time so why would I change my mind next time around.
3. Lazy unhelpful employees. You tend to find these more at smaller stores since they don't have a corporate office pushing crazy policies on them. These are just as bad as the overly nagging employees. You can talk about whatever party you went to last night or you can talk to your girl on the company phone once I leave but when I'm trying to buy something or ask for something get what I need, get me out of there and go back to whatever conversation you had.
4. Dumb employees. These are a dime a dozen at footlocker and footaction. I'm a realist and I know when you pay cheap wages your not going to get knowledgable shoe experts like some on here but if that's the case then don't have the bird brain broads who are only working there because the manager is smashing or for eye candy purposes pick up the phone. I've called stores many times asking for a certain shoe and the dumb broad who answered said they didn't have it only for me to go in the store and they have a full size run. That's why whenever I call a store now asking for something if the person sounds unsure or doesn't know what i'm talking about I just ask to speak to someone else.
Most of this stuff I blame on corporate higher ups who think nagging and harassing every customer that walks into the store is good business, and they brainwash this crap on their managers who then brainwash it to their employees.
1. I know the intentions are good but when I walk into a store it makes me wanna leave that store if i'm bombarted with about 5 fake smiles and greetings and being followed around with people nagging and asking me what i'm looking for over and over again. I don't mind the first time because their being polite but following me around and asking again and again gets on my nerves so I usually tell them in a nice way that I know their manager wants them to do this to every customer that walks in and that their intent is good but I feel very uncomfortable being followed around, I know what I want or what I'm here for so let me get it and be on my way.
2. Employees who try and push stupid add on items and are persistent about it. Footlocker, Footaction, Champs, Lids please read this one. Again I blame this one on the corporate suits who give managers unrealistic sales goals and want them to reach these numbers and have a certain percentage of add on sales, shoe cleaners, hat cleaners, insoles, hatracks etc. The managers then bug their employees about nagging customers about this stuff which is why you'll have a footlocker employee damn near ready to top you off if you buy insoles, or a cleaner because of those stupid sales numbers. Again just like with the greeting and asking me if i need help, I don't mind them offering it once but asking me if I'm sure over and over again is just annoying, I was sure the first time so why would I change my mind next time around.
3. Lazy unhelpful employees. You tend to find these more at smaller stores since they don't have a corporate office pushing crazy policies on them. These are just as bad as the overly nagging employees. You can talk about whatever party you went to last night or you can talk to your girl on the company phone once I leave but when I'm trying to buy something or ask for something get what I need, get me out of there and go back to whatever conversation you had.
4. Dumb employees. These are a dime a dozen at footlocker and footaction. I'm a realist and I know when you pay cheap wages your not going to get knowledgable shoe experts like some on here but if that's the case then don't have the bird brain broads who are only working there because the manager is smashing or for eye candy purposes pick up the phone. I've called stores many times asking for a certain shoe and the dumb broad who answered said they didn't have it only for me to go in the store and they have a full size run. That's why whenever I call a store now asking for something if the person sounds unsure or doesn't know what i'm talking about I just ask to speak to someone else.
