Mapping it out as we speak....employees can give a 10% on games noquestions asked ill have logistics mapped out tomorrow
Exchange and Return Guidelines
Exchange and Return Period
Exchange or return your item anytime from the original purchase date within the timeframe below:
- 14 days for computers, monitors, projectors, camcorders, digital cameras, and radar detectors
- 30 days for all other products
- 45 days for all products for Reward Zone Program Premier Silver members
Non-returnable items
Some items are not able to be returned, including:
- Labor, delivery, and/or installation services
- Pre-paid cards such as music, photo, video, or phone cards
- Digital content (e.g. music downloads from Napster)
- Pitch In[emoji]8482[/emoji] Card contributions
- Consumable items such as food, drink and batteries
- Items that are damaged or abused
- Items that are missing accessories, such as remote controls, cords, and cables
- Etched or otherwise personalized items
- Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund
Original receipt
To help facilitate the return, bring the original receipt as well as photo identification for all exchanges, returns, price matches and warranty repairservices.
Restocking fee
A restocking fee is applicable in some product categories, unless you are a Reward Zone Program Premier Silver member, the item is defective, or the fee isprohibited by law. The restocking fee charges are:
- 25% for Special Order Products, including appliances
- 15% for opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems
- 10% for Apple[emoji]174[/emoji] iPhones
Promotional items and bundles
As a benefit to our customers, Best Buy occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when theyare purchased together.
- When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase a TV and get a $100 gift card or 50% off of a DVD player, the $100 value of the gift card or the total value of the DVD player would be subtracted from the refund.
- When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to Best Buy. For instance, if your receive $200 in savings when you purchase a laptop and printer together and you return either item, the $200 amount will be subtracted from your refund.
Refund method
Your refund will generally be in the same form as the original purchase. However when the item was purchased with cash, debit or a check in an amount greaterthan $250, the refund will be in the form of a mail check mailed within 10 business days of the return.
Mail in rebates
When a product that was purchased when a mail-in rebate was available on the item, the amount of the rebate may be deducted from the refund amount.
Country of origin
The item must be exchanged or returned in the country in which it was originally purchased.
To protect your personal data
Please remove all personal data (e.g. computer or wireless phone data) from any exchanged or returned products. Best Buy is not responsible for any personaldata left on or in an exchanged or returned product.
Best Buy discretion
Best Buy reserves the right to deny any return.
Some tests may use a different set of policies. When a different policy is in effect, you will be informed of those differences prior to purchase.