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Gotta find a cleaners that does cleaning on site. A lot of cleaners now outsource the work and have the item cleaned elsewhere. I wash anything that can be washed..
yah, I've had too many bad experiences.... and the best cleaners won't look at a Polo item as being nice. They know when a $5K suit comes thru from a lawyer that it's nice, but they'll generally just throw a casual item into the casual mix.
Most of the time when you drop off stuff at dry cleaners, and its a polo/jeans/etc... They'll automatically assume its meant to be laundered. I had a half-zip Purple Label that I loved, and when I got it back... It would fit a 7 year old.
Alot of stuff recently from Ralph Lauren actually says "DO NOT DRY CLEAN" on it, as well... Not sure if that would really mess up the item, but seems to imply it wouldnt be good for it.