whiplashtw03
Banned
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- Oct 16, 2015
Complain on this thread about the quality of the 3s you received, that's totally fine and understandable. But if you aren't also directing your energies in the direction of Nike and making sure you ASK TO SPEAK TO A MANAGER, then your complaints are for naught.
As I mentioned on this thread the other day, Nike must be held accountable and if we want to make a difference we must push the envelope. And if everyone and their grandmothers provide this type of feedback to Nike and Nike's "managers" or "supervisors" received complaint after complain in droves, the chance that upper level management takes action increases. Or at least upper management will meet about it in order to discuss the issue.
Just imagine...if each call center supervisor is constantly barraged with escalation requests, don't you think the team of supervisors would address the ongoing issue with their superiors? Of course they will! Because they keep getting pulled from their desk to handle escalation after escalation.
My point is this: speaking with a regular customer service rep is NOT enough. Because they are order takers, not decision makers. This issue has to be escalated, and the more of us who contact Nike to escalate the QC issues, not only will the issues be exposed en masse but the most important thing is that Nike will realize that they have given out more 20% codes for this release than any other release in history and because of this alarming trend, upper management will have no choice but to take notice.
I contacted Nike the other day and escalated my flawed pair issue to not one, not two, but three supervisors in their call center in Arizona until they connected me to a higher level manager at their corporate office in Oregon who guaranteed me that her superiors would take a close look at the issues I addressed. Not to mention, I received 50% worth of codes for my "issues" with their "service/QC." Not to mention the manager at corporate gave me her direct email so that if I wanted Next Day Air on a future order, she would gladly give it to me.
And if the customer service rep you initially speak with only tells you "I'm sorry for the inconvenience but you can just return them...we can't give out any 20% codes at this time," tell them you want the phone number to their Consumer Affairs Division at the Corporate Headquarters in Oregon.
Consumers have to be proactive when it comes to highly unsatisfactory QC levels such as this.
As I mentioned on this thread the other day, Nike must be held accountable and if we want to make a difference we must push the envelope. And if everyone and their grandmothers provide this type of feedback to Nike and Nike's "managers" or "supervisors" received complaint after complain in droves, the chance that upper level management takes action increases. Or at least upper management will meet about it in order to discuss the issue.
Just imagine...if each call center supervisor is constantly barraged with escalation requests, don't you think the team of supervisors would address the ongoing issue with their superiors? Of course they will! Because they keep getting pulled from their desk to handle escalation after escalation.
My point is this: speaking with a regular customer service rep is NOT enough. Because they are order takers, not decision makers. This issue has to be escalated, and the more of us who contact Nike to escalate the QC issues, not only will the issues be exposed en masse but the most important thing is that Nike will realize that they have given out more 20% codes for this release than any other release in history and because of this alarming trend, upper management will have no choice but to take notice.
I contacted Nike the other day and escalated my flawed pair issue to not one, not two, but three supervisors in their call center in Arizona until they connected me to a higher level manager at their corporate office in Oregon who guaranteed me that her superiors would take a close look at the issues I addressed. Not to mention, I received 50% worth of codes for my "issues" with their "service/QC." Not to mention the manager at corporate gave me her direct email so that if I wanted Next Day Air on a future order, she would gladly give it to me.
And if the customer service rep you initially speak with only tells you "I'm sorry for the inconvenience but you can just return them...we can't give out any 20% codes at this time," tell them you want the phone number to their Consumer Affairs Division at the Corporate Headquarters in Oregon.
Consumers have to be proactive when it comes to highly unsatisfactory QC levels such as this.
, but on the flip side if you got a ****** up pair come in here and express your frustration, nothing wrong with that. That's what an online forum is for.
