- 3,587
- 7,325
- Joined
- Sep 5, 2000
Had a real good experience with Canada Goose... my jacket was 5 years old, purchased from sporting life.. obvi didn't have the receipt anymore. Started to get some wear and tear on the sleeves, on the side that comes in contact with the body of the jacket. So there was small holes where the down fil started to come out of. Sent the jacket in for repairs, they told me they could not fix it and they would send me a brand new jacket in the same model but different colour (my request), no charge. From that moment, I was a Canada Goose fan for life. Great customer service. I thought for sure I would have to pay for repairs as I thought it was wear and tear and would not be covered by their guarantee.
I've got a Goose jacket that's about 6 years old. No holes in it, but the color on the lower part of the sleeves is starting to fade (jacket is black, but now the end of the sleeves look grey). I wonder if that's considered normal wear and tear, or would CG hook me up with a new one? Unfortunately, the model has been discontinued.