So salty.... Called NT Chicago, they tell me they have the shoes, take my info, and will call me back. 45 minutes later, I call back to talk to Jamie, who was grabbing the shoes and going to take the phone order for me.
Call back.... Alex answers the phone, tells me he will go get Jamie. I sit on hold for another 10 minutes. He comes back and says, we are not doing any more phone orders today. I tell him, can he put them on hold for me until tomorrow. I'll give him my CC to hold them if necessary.
Dude laughs, says yeah, I'll see what I can do, and then hangs up. I wish I lived in Chi right now. I would drive down there and let their manager know about this lack of customer service. I get not being able to, and company rules or whatever.....
But, if that is how Nike does.... it's a shame for customers who spend a couple thousand a year on sneaks and clothes.
I feel your pain. I been waiting for NT Chi to reopen to order my FlyKnit Trainer in Volt in a size 9. Since it was a re-grand opening, they have a ton of issues with their phones and etc. Spend hours on the phone on hold as various people check and re-check what I was asking for. Operation is a mess with two people running it, Alex and Sergio I believe, they are really nice though.
9/27: Place hold on shoes until end of the day, since they didn't allow phone orders until Monday 10/2! What to see if my friend in Chi can get them for me. 1:20 minutes of waiting.
9/28: Friend can't get the shoes were released back on the stock floor, however, THEY SAID I CAN DO A PHONE ORDER! JOY! Order it! 1:10 minutes of waiting. They CALLED ME BACK LATER IN THE DAY TO CANCEL MY ORDER SINCE corporate said they can't do orders for FLYKNITS until 48 hours after their grand re-opening to ensure people in Chi gets them 1st. I get it. They told me to call tomorrow to re-order it!
9/29: Re-ordered it in a size 9.5 since they sold my 9! Waited about 1 hour on the phone with them............But I got them!
FYI: Trainers ring up $79.99 at the Outlets and Racers $99.99 too.
