So for those who were saying Footlocker doesn't care......you were wrong. I got a call back today from corporate and the district manager (which in itself lends to some credibility that they weren't messing around since I got the answering machine when I called corporate). They asked me to explain everything that happened, date/time frame, and the shoes it was for. They also asked for the managers name, and location. I was told they take this very seriously, and were absolutely going to look into it. The conversation ended with them saying they were going to take appropriate action, and what the best way to reach me would be, to inform me exactly what action they've taken to resolve the matter. These guys did not sound happy. So I'll keep you guys updated as soon as I hear from them again. Hopefully it will be them saying Ricardo's *** is fired. To the other guys that filed claims did you go directly to corporate as well and not their customer service line? Also have you heard back from anybody yet? I imagine if I'm not the only one filing a complaint against that location and this guy Ricardo, than something will definitely be done about it.