Nike Return Policy - Late 90's / Early 00's

dukeben18

dukeben18

181
16
Joined
Jun 10, 2001
I  might be dating myself here but was wondering if Nike still has the same return policy for defective footwear. I remember in the late 90's you could return a defective piece of footwear as long as it was purchased within 3 years, no receipt needed. Is this policy still in effect?

Thanks,
 
I  might be dating myself here but was wondering if Nike still has the same return policy for defective footwear. I remember in the late 90's you could return a defective piece of footwear as long as it was purchased within 3 years, no receipt needed. Is this policy still in effect?

Thanks,
 
I once broke a pair of Shox BB4's on purpose and sent them in. They were like 2 years old and beat up. Completely forgot about it and got a gift card 6 months later
laugh.gif
 
I once broke a pair of Shox BB4's on purpose and sent them in. They were like 2 years old and beat up. Completely forgot about it and got a gift card 6 months later
laugh.gif
 
Originally Posted by Zyzz

Yes, you have to send them in to Nike. Its now 2 years.
Click to expand...

Actually I think it's 1 year now(don't quote me but I THINK I remember seeing it changed again).
And it seemed to be a little strict for me(although I put the shoes to work), I used a pair of AM Plus for tennis back in 05 and the forefoot air bubbles/plastic cap was fully exposed and busted but they sent them back denying my claim. I bought them when Footlocker put them out in February 05 and returned them that June so it was a matter of months.

Hope that helps at all. Like I said, mine was wear and tear just a little extra a little quick, but I thought they insured the air bubbles through whatever.
 
Originally Posted by Zyzz

Yes, you have to send them in to Nike. Its now 2 years.
Click to expand...

Actually I think it's 1 year now(don't quote me but I THINK I remember seeing it changed again).
And it seemed to be a little strict for me(although I put the shoes to work), I used a pair of AM Plus for tennis back in 05 and the forefoot air bubbles/plastic cap was fully exposed and busted but they sent them back denying my claim. I bought them when Footlocker put them out in February 05 and returned them that June so it was a matter of months.

Hope that helps at all. Like I said, mine was wear and tear just a little extra a little quick, but I thought they insured the air bubbles through whatever.
 
Nike's return policy was amazing back in the day with no year restrictions and they were very lenient with returns. It was nice to know that if there was a problem with your shoes, you could always return them.
 
Nike's return policy was amazing back in the day with no year restrictions and they were very lenient with returns. It was nice to know that if there was a problem with your shoes, you could always return them.
 
they arent strict these days either, if you have a REAL problem then it will get taken care of.

If your cheating the system well, sucks for you.
 
they arent strict these days either, if you have a REAL problem then it will get taken care of.

If your cheating the system well, sucks for you.
 
[h2]HERE'S THE LINK[/h2]
Spoiler [+]
FOR THE LAZY PPL JUST READ THIS..

[h2]Creating a Footwear Claim[/h2] [h3]Step 1: Nike USA Footwear Terms & Conditions[/h3]
  • No refunds. All refunds must be obtained through the original place of purchase only.
  • No exchanges due to size, fit, or style selection problems.
  • For NikeStore.com purchase returns please click here and go to Returns and Exchanges.
  • Products purchased through a Nike Factory Store must be returned or exchanged through a Nike Factory Store. For a Nike Factory Store in your area, go to our Store Locator page, enter your ZIP code and search distance, and select Retail Type Nike Factory.
  • If your claim is approved, we will send you a Product Voucher for use on NikeStore.com OR a product replacement (same or comparable style) at the sole discretion of Nike.
The following WILL NOT be accepted:
  • Any footwear returns that arrive more than 2 years after the manufacturing date (found on the tag inside of the shoe) will be returned without inspection.
  • Products Nike determines in its sole discretion to be free of any material or workmanship flaws.
  • Products evidencing excessive wear, misuse or alteration.
  • Size, fit, and style selection complaints.
  • Salesman samples or Promotional products.
  • Returns from consumers residing outside the U.S.
  • Products purchased outside of the U.S.
  • Product with the labels removed
To receive inspection services, any and all items returned to Nike must meet the following requirements:

IMPORTANT NOTE: You must include a return address on any package sent to our consumer warehouse. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed and Nike will not replace the contents of the package. Thank you for your cooperation.
  • The Nike claim number must be clearly printed on the outside of the package.
  • Each item returned must have a Nike claim number. For example, 2 pairs of shoes must have 2 claim numbers, and both claim numbers must be printed on the outside of the package. Any discrepancy will result in the entire contents returned to sender without inspection.
  • Items purchased in pairs (such as footwear) must be returned in pairs and is considered one item requiring one claim number.
  • Shipments received at any Nike location without valid claim numbers will be returned to the sender without inspection.
  • Shipping is the consumer’s responsibility. Nike recommends using an insured, trackable shipping method.
  • Nike is not responsible for lost or stolen product that has been denied and returned. Denied claims that are returned to the RLC will be recycled without compensation.
Inspections and Product Voucher Redemption:
  • If your product is deemed to have a material or manufacturing flaw, you will receive a Product Voucher for the suggested retail value of that product.
  • Some Nike Tennis footwear styles have a 6-month outsole guarantee and require the dated original or copy of the original receipt and the original warranty card. This is a one-time NikeStore.com Product Voucher replacement.
  • Some Nike Golf footwear styles have waterproof warranties and require the dated original or copy of the original receipt.
  • The Nike Tennis 6-month outsole warranty policy and Golf footwear waterproof warranty is effective only if the claim is received with a dated receipt from a Nike authorized dealer. This receipt must be returned with the claim to receive inspection.
  • Footwear that DOES NOT pass Nike’s inspection process will either be returned with an explanation, or donated to the Reuse-A-Shoe program (determined by the sender when the claim is set up). For the safety of our employees, original shipping boxes and other packaging materials will be recycled and not reused on returned products.
  • Denied product that is returned back to Nike will be recycled.
  • If a product voucher is issued, the returned items will be recycled.
  • Vouchers may be redeemed through NikeStore.com (U.S. site) only.
  • Vouchers are nontransferable and are not redeemable for cash.
  • Vouchers cannot be used to purchase Nike Gift Cards.
  • Voucher value will equal Nike's suggested retail price of the item returned.
  • Upon voucher redemption, the order total includes the price of the product(s), any applicable sales tax, and shipping charges. If the order total exceeds the voucher amount, the remaining balance must be paid for by a credit card, PayPal, Nike Gift Card, or another Product Voucher.
  • Unused voucher balances can be used for future purchases on NikeStore.com.
  • Nike is not responsible for lost or stolen product vouchers. Treat them like cash.
  • Nike reserves the right to suspend or cancel any issued product vouchers that are associated with a violation of our policies. Nike reserves the right to refuse, cancel or hold for review vouchers and orders for suspected fraud, or for vouchers mistakenly issued in an incorrect denomination, or for violations of NikeStore.com voucher policies. In addition, Nike reserves the right to void any product vouchers and/or recycle products associated with previous fraudulent or abuse of the claim process.
  • Nike is not responsible for lost or stolen product that has been denied and returned.
  • Any product voucher resold or purchased from a third party, including those purchased on an internet auction site is void and has no value.
Do you agree to the Terms and Conditions?
 
[h2]HERE'S THE LINK[/h2]
Spoiler [+]
FOR THE LAZY PPL JUST READ THIS..

[h2]Creating a Footwear Claim[/h2] [h3]Step 1: Nike USA Footwear Terms & Conditions[/h3]
  • No refunds. All refunds must be obtained through the original place of purchase only.
  • No exchanges due to size, fit, or style selection problems.
  • For NikeStore.com purchase returns please click here and go to Returns and Exchanges.
  • Products purchased through a Nike Factory Store must be returned or exchanged through a Nike Factory Store. For a Nike Factory Store in your area, go to our Store Locator page, enter your ZIP code and search distance, and select Retail Type Nike Factory.
  • If your claim is approved, we will send you a Product Voucher for use on NikeStore.com OR a product replacement (same or comparable style) at the sole discretion of Nike.
The following WILL NOT be accepted:
  • Any footwear returns that arrive more than 2 years after the manufacturing date (found on the tag inside of the shoe) will be returned without inspection.
  • Products Nike determines in its sole discretion to be free of any material or workmanship flaws.
  • Products evidencing excessive wear, misuse or alteration.
  • Size, fit, and style selection complaints.
  • Salesman samples or Promotional products.
  • Returns from consumers residing outside the U.S.
  • Products purchased outside of the U.S.
  • Product with the labels removed
To receive inspection services, any and all items returned to Nike must meet the following requirements:

IMPORTANT NOTE: You must include a return address on any package sent to our consumer warehouse. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed and Nike will not replace the contents of the package. Thank you for your cooperation.
  • The Nike claim number must be clearly printed on the outside of the package.
  • Each item returned must have a Nike claim number. For example, 2 pairs of shoes must have 2 claim numbers, and both claim numbers must be printed on the outside of the package. Any discrepancy will result in the entire contents returned to sender without inspection.
  • Items purchased in pairs (such as footwear) must be returned in pairs and is considered one item requiring one claim number.
  • Shipments received at any Nike location without valid claim numbers will be returned to the sender without inspection.
  • Shipping is the consumer’s responsibility. Nike recommends using an insured, trackable shipping method.
  • Nike is not responsible for lost or stolen product that has been denied and returned. Denied claims that are returned to the RLC will be recycled without compensation.
Inspections and Product Voucher Redemption:
  • If your product is deemed to have a material or manufacturing flaw, you will receive a Product Voucher for the suggested retail value of that product.
  • Some Nike Tennis footwear styles have a 6-month outsole guarantee and require the dated original or copy of the original receipt and the original warranty card. This is a one-time NikeStore.com Product Voucher replacement.
  • Some Nike Golf footwear styles have waterproof warranties and require the dated original or copy of the original receipt.
  • The Nike Tennis 6-month outsole warranty policy and Golf footwear waterproof warranty is effective only if the claim is received with a dated receipt from a Nike authorized dealer. This receipt must be returned with the claim to receive inspection.
  • Footwear that DOES NOT pass Nike’s inspection process will either be returned with an explanation, or donated to the Reuse-A-Shoe program (determined by the sender when the claim is set up). For the safety of our employees, original shipping boxes and other packaging materials will be recycled and not reused on returned products.
  • Denied product that is returned back to Nike will be recycled.
  • If a product voucher is issued, the returned items will be recycled.
  • Vouchers may be redeemed through NikeStore.com (U.S. site) only.
  • Vouchers are nontransferable and are not redeemable for cash.
  • Vouchers cannot be used to purchase Nike Gift Cards.
  • Voucher value will equal Nike's suggested retail price of the item returned.
  • Upon voucher redemption, the order total includes the price of the product(s), any applicable sales tax, and shipping charges. If the order total exceeds the voucher amount, the remaining balance must be paid for by a credit card, PayPal, Nike Gift Card, or another Product Voucher.
  • Unused voucher balances can be used for future purchases on NikeStore.com.
  • Nike is not responsible for lost or stolen product vouchers. Treat them like cash.
  • Nike reserves the right to suspend or cancel any issued product vouchers that are associated with a violation of our policies. Nike reserves the right to refuse, cancel or hold for review vouchers and orders for suspected fraud, or for vouchers mistakenly issued in an incorrect denomination, or for violations of NikeStore.com voucher policies. In addition, Nike reserves the right to void any product vouchers and/or recycle products associated with previous fraudulent or abuse of the claim process.
  • Nike is not responsible for lost or stolen product that has been denied and returned.
  • Any product voucher resold or purchased from a third party, including those purchased on an internet auction site is void and has no value.
Do you agree to the Terms and Conditions?
 
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