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I'm so glad there's a Nike store in Dallas. You just go in and they'll swap it on the spot with a new one if there's truly an issue. Most of the time, people just don't know how to use it and expect an exchange.My fuel band broke a week ago, just got my replacement band in the mail and not only is it the WRONG color it is the WRONG size. Like c'mon Nike...really.
I've even seen people do it just to get different colors sigh.