Went through at least 3 Nike reps through instant chat. One of them being an "assistant coach" who is apparently a higher authority which I communicated through email. Told them about my product with flaws and the poor customer experience was having. Either get taken as "feedback" (Which to me is an excuse for making customers believe they are gonna help the situation change when really representatives are just not taking the situation seriously) or I get told "refund or keep them".
Can't get a promo discount because it's a launch product. Or even about my poor customer experience because they still say it has to do with the launch product. Not sure if I should keep trying to talk to another online rep or what but man.... Probably not buying from Nike for a while after this one. This is really really poor.