you just call the outlet, have the style number and color code for the product you're looking for, ask them to locate a pair in your size using thestyle/color codes (they can look it up in their system), and then ask if you can do a phone order and have the sneakers shipped to you. it's really prettysimple. people on the phone are usually cool at most outlets as long as you're nice and not pushy about it. if you are looking for the style codes for theshoe, you can usually find them on pickyourshoes.com and sometimes on flightclub.com, nikestore.com, and finishline.com. pickyourshoes.com is the best becauseeven when a sneaker is sold out,they keep the info up.