- 20,396
- 14,184
- Joined
- Jul 18, 2012
Not like some $9000 worth of repairs on the Kia type "got me," but I'm pretty much handcuffed right now trying to unlock my phone.
I'll sum it up....
I've been with AT&T (family plan) for over 10 years. The plan was grandfathered in. There have been a couple rate increases over the past two years to people who have the unlimited data, old-school grandfathered plan. AT&T wants people off these types of plans with the hopes they'll switch over to something else they're offering.
The straw that broke the camel's back was the past rate increase. It was only an additional $5, but in shopping around, I can go over to a carrier like T-Mobile, have the 4 lines I need for the family plan at about $100 less for what I would be paying AT&T.
Making this switch is a no-brainer. Well, I want to keep my current phone (until the new iPhone 8 drops), so I need to unlock it (along with 2 others on the plan.) It's bee n an absolute nightmare trying to do this. I've spent close to 4 hours over the past 2 days trying to get a resolution to why I can't unlock my phone. At first they said it was because the email address on file didn't match what I was entering on their unlock site/page. Got that squared away and thought I was good, nope. Still can't unlock. My case was sent over to the escalation team to investigate and hopefully figure out what the issue is.
To me, it shouldn't be this difficult. I'm completely at the mercy of AT&T and there is nothing I can really do to expedite this process....so frustrating. I really hate this company right now.
/rant
I'll sum it up....
I've been with AT&T (family plan) for over 10 years. The plan was grandfathered in. There have been a couple rate increases over the past two years to people who have the unlimited data, old-school grandfathered plan. AT&T wants people off these types of plans with the hopes they'll switch over to something else they're offering.
The straw that broke the camel's back was the past rate increase. It was only an additional $5, but in shopping around, I can go over to a carrier like T-Mobile, have the 4 lines I need for the family plan at about $100 less for what I would be paying AT&T.
Making this switch is a no-brainer. Well, I want to keep my current phone (until the new iPhone 8 drops), so I need to unlock it (along with 2 others on the plan.) It's bee n an absolute nightmare trying to do this. I've spent close to 4 hours over the past 2 days trying to get a resolution to why I can't unlock my phone. At first they said it was because the email address on file didn't match what I was entering on their unlock site/page. Got that squared away and thought I was good, nope. Still can't unlock. My case was sent over to the escalation team to investigate and hopefully figure out what the issue is.
To me, it shouldn't be this difficult. I'm completely at the mercy of AT&T and there is nothing I can really do to expedite this process....so frustrating. I really hate this company right now.
/rant