its run by Cold City's crew and I think this is the first time ive heard a member complain about the site other than its prices. If I remember correctly, they sold royals as preorders and things went smooth. They also sold other Jordan releases in the past.
you have to give him credit for explaining things even when the lynch mob was out for him. that's what you look for with sellers to be honest. id stay away from the ones that cant face the heat or disappear when something goes wrong.
also, the buyer did not originally disclose that he was offered a refund which is crucial when dealing with sales.