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- Joined
- Dec 29, 2007
Here is the email form paypal. What can i do??? Where and who should i go to provide this document????Any idea??? Please!!!!Emergency!!!!
We are currently in the process of investigating your claim:
Case Number: PP-439-568-334
Transaction Date: Mar 2, 2008
Transaction Amount: -$729.99 USD
Seller's Email: [email protected]
Seller's Name: Manuel Cuba
To continue with the investigation of your complaint, we must request
documentation to support your claim that the item is not authentic. Please
obtain a document from an unbiased retailer, dealer, appraiser, or
organization that is qualified in the area of the item in question (other
than yourself), which clearly identifies the item as not authentic. The
document must specifically state how the item received differs from an
authentic item and must include a detailed explanation of how the person
evaluating the item determined that it is not authentic. If possible, the
document should include a serial number, and must be on letterhead that
includes the name, address, and phone number of the business or
organization so that PayPal may contact them if necessary.
The documents should be faxed to PayPal at (402) 537-5760 (please note this
is a United States phone number, if you are faxing from outside the United
States, you will generally need to dial 00 1 before the number). Please
include a cover sheet with your fax that includes the email address
registered on your PayPal account and the ID number of your claim
(PP-439-568-334), so we may attach the documents to your claim as quickly
as possible.
We must receive your fax by April 30, 2008 in order to proceed with the
investigation of your claim. If we do not receive your fax by April 30,
2008, your claim will be canceled. We are unable to grant extensions to
this time period. Please note that PayPal is unable to reimburse you for
any costs or fees that may be incurred in obtaining the requested
documents. Any documents you provide may also be supplied to the seller in
your dispute if necessary.
Thank you for your cooperation and patience. We regret any inconvenience
this request may cause.
Sincerely,
Janine
Protection Services Department
PayPal, an eBay Company
We are currently in the process of investigating your claim:
Case Number: PP-439-568-334
Transaction Date: Mar 2, 2008
Transaction Amount: -$729.99 USD
Seller's Email: [email protected]
Seller's Name: Manuel Cuba
To continue with the investigation of your complaint, we must request
documentation to support your claim that the item is not authentic. Please
obtain a document from an unbiased retailer, dealer, appraiser, or
organization that is qualified in the area of the item in question (other
than yourself), which clearly identifies the item as not authentic. The
document must specifically state how the item received differs from an
authentic item and must include a detailed explanation of how the person
evaluating the item determined that it is not authentic. If possible, the
document should include a serial number, and must be on letterhead that
includes the name, address, and phone number of the business or
organization so that PayPal may contact them if necessary.
The documents should be faxed to PayPal at (402) 537-5760 (please note this
is a United States phone number, if you are faxing from outside the United
States, you will generally need to dial 00 1 before the number). Please
include a cover sheet with your fax that includes the email address
registered on your PayPal account and the ID number of your claim
(PP-439-568-334), so we may attach the documents to your claim as quickly
as possible.
We must receive your fax by April 30, 2008 in order to proceed with the
investigation of your claim. If we do not receive your fax by April 30,
2008, your claim will be canceled. We are unable to grant extensions to
this time period. Please note that PayPal is unable to reimburse you for
any costs or fees that may be incurred in obtaining the requested
documents. Any documents you provide may also be supplied to the seller in
your dispute if necessary.
Thank you for your cooperation and patience. We regret any inconvenience
this request may cause.
Sincerely,
Janine
Protection Services Department
PayPal, an eBay Company