That may be true, As a business owner we do not accept refunds.
We have been open 30 years and never had to give a refund.
there are multiple signs throughout the store as well as on the receipt stating this.
P.S. I believe StockX can sue you for the chargeback , attorneys fees and more
Edit: just confirmed with an attorney, you can indeed be sued for a chargeback anywhere it visibly states no refunds
Hell of an attorney you have where they're on hand to take calls like that.
What your attorney perhaps hasn't considered is where the goods do not meet the description.
And that it is distance selling regulations that apply here - in a store it is perfectly legal to say 'no refunds' as long as you let the buyer view the item, and as long as it's not a pre-order (those are more complicated as you're allowed to ask for a non-refundable deposit which can be anything from $1 up to 100% of the value).
This is because the buyer can see the item. In a physical store I can see a pair of shoes, I can see if they've been tried on, and if they are marked in any way. Ever been in a store and liked a shirt or jacket or whatever then noticed there's a mark on it? You ask if they have another in that size but they don't... they invariably say something like "we can take 10% off it of you want, and maybe the mark will wash out?". That's the deal - both sides know it, the fault is known and visible. The buyer has the opportunity to freely decide, but on the condition that this transaction cannot be reversed.
Edit: Stockx rule on cancelling orders however can legally be applied because at that time none of the terms of the deal can have changed; the item has not reached the buyer so it meeting the description cannot yet be verified, thr price will not change, and they make it clear you cannot just change your mind - that isna perfectly acceptable policy. Although there's an element of favour towards sellers there, as they actually do in their terms allow sellers to back out, subject to a fee. Its different standards to buyers, could be construed as unfair, but is legal.
Nor does your attorney seem to appreciate, that Paypal also has terms of sale and terms of use that protect the buyer - effectively they can force a refund if they mediate and find in favour of the buyer. Same for credit cards. If sellers/companies do not abide by paypal terms, they lose their authorisation and cannot offer it as a means of payment. In rare cases their entire account may be suspended regardless of balance.
I am amazed by these rather basic oversights by your attorney. I only studied US law as a brief module and a follow-up in handling a dispute with a Florida-based exporter, yet I seem to know more about it than your attorney. I would suggest you keep a backup one in mind if you ever end up in serious trouble.
To conclude, I don't know what part of what I said before is difficult to understand - I already got my money back.
In fact, I briefly got it back twice for about an hour as both the card company and paypal found in my favour. I was just honest enough to call that out (I suspect would have been reversed anyway).
And the issue would never have happened with GOAT, nor if Stockx did what they advertise and provide peace of mind for both buyers and sellers.
If you can imagine a text-based mic, consider it dropped...