This my email conversation with GOAT the past 2 days ...
Me: Hello,
I made 2 cash out transactions on 12/27/16 but do not see either deposited in to my account. Every other time that I have done a cash out it appears in my account within 2 days. I understand with the New Year holiday, weekend, and bank holiday on Monday but today (Jan 3) is the 4th business day since cashing out.
In your FAQ section it says that bank info is wrong if it takes longer than 3 days but that is not that case as I have done a cash out 2 times prior to these with the same bank account.
If you could look in to this asap that would be great as $252.44 is sitting out in limbo somewhere.
The order numbers were:#_______ #_______
Thank you,
Hi DJ,
Thanks for contacting GOAT! Cash out transactions typically take 2-3 business days (Monday-Friday excluding holidays) to process. However, if an incorrect account or routing number is entered, it may cause some delays, I have forwarded your cash out to our accounts department to further investigate. I'll be sure to follow up with you as soon as I receive an update on this matter.
Please let me know if I can help with anything else in the meantime.
Best,
Winnie
Me: Yes I understand the 2-3 days business day window and holidays. But today is the 5th business day (28, 29, 30, 3, 4) and my deposit is still not there. As I mentioned before my bank information is correct because I have cashed out twice to this same account already.
Please let me know what it is going asap, as this is not leaving me with a good impression.
Thanks
Hi Marquise,
Thanks for following up! Our accounts department has reviewed both your cash outs and can confirm that that both cash outs were successfully processed. If you have not yet received your funds, I would recommend contacting your bank for additional clarification on this matter as the funds were successfully transferred on our end.
Please let me know if you have any other questions or concerns.
Best,
Winnie
So preparing to call my bank once I get on to work, sit down at my desk and thought to myseld man they better not pull some fast s*** and try to delete the sale from my account. So I hop on the app and check my credits ...
View media item 2287831