- 359
- 806
- Joined
- Feb 5, 2019
Getting the runaround from Goat on a recent sale. I shipped same day as ordered, tracking shows delivered. But the sale was canceled. Haven't received either a payout or my shoes back. Just had to open a new request because my previous one was marked resolved but I never heard back from anyone. Anyone had this happen?
Anyone have any ideas what I can do with this? They finally got back to me. Here is the response:
"Thanks for reaching out to us here at GOAT!
I apologize for the delay here in responses. So sorry to hear about some issues with order #12312312312.
At this time, due to our logistical procedures and the volume of orders coming in and out of the warehouses, we are unable to guarantee that we will be able to sort orders that are shipped incorrectly. We apologize for the limitation.
It is an assumed seller's responsibility to correctly ship each order separately with the pre-paid shipping label provided for each order including the correct SKU/size, complete accessories, and shoebox.
Please see: https://goat.zendesk.com/hc/en-us/articles/115004610547-How-do-I-ship-the-items-I-ve-sold-
Hopefully, our warehouse team will be able to sort out the mix-up, if not they will reach out to you in a separate email with your options."
So it looks like they are blaming me for "shipping incorrectly" which I didn't. Shoes sold on 12/22, shipped that day, and tracking shows as delivered on 12/27. It's been over a month. Is there a number I can call and actually talk to someone?