GOAT is requesting I give the buyer a discount for Gamma Blue 11's I sent in. Unfortunately, I didn't bother taking pictures of the shoe box prior to shipping to prove that the box was in 100% perfect condition when I shipped it. I also packaged it with protective paper and/or bubble wrap/air bags to avoid damage. Nonetheless, the shoe box was damaged by either UPS' mishandling of it or by a GOAT employee dropping/mishandling the box for all I know (which they would never admit). Regardless, they're trying to push the loss on to me as expected. Not sure if the buyer is going to cancel or not but I sent GOAT a pretty long response criticizing them for this since I did all I could to prevent this situation.
That's the "badly damaged box."
I've already requested they provide me the details on how to file a claim against UPS because there is no way they'll admit it if they caused the damage themselves. I'm definitely going to hit back at them if they try to force me to pay $20 to ship the shoes back to me.
In situations like this, they should be taking pictures of how the packaging box arrived (including pictures with the packaging box opened) with the shoe box in it to prove that the damage wasn't caused afterwards. It's still possible for an employee to damage the box and then reinsert it back into its original packaging but it's better than nothing.