We’ve experienced an explosion in demand for sneakers eligible for
Authenticity Guarantee, which has caused an unexpected delay in processing and delivering orders to buyers.
Our authentication partners are working around the clock to verify each order and get sneakers to buyers as quickly as possible. And, we have reached out to your buyer to inform them of the delay.
You can continue to monitor your order in
Seller Hub. As soon as the independent authenticator verifies your item, your order status will update automatically.
As part of eBay's Authenticity Guarantee program, you are automatically protected for your seller performance standard and service metrics rating as long as you ship your item within your stated handling time and your item passes inspection by the authenticator. This protection includes:
• Item Not Received case defects
• Item Not As Described case defects
• Negative or Neutral feedback
• Service Metrics count for INR and Item Not As Described cases
Defects and negative/neutral feedback for cases will be removed automatically before your next monthly seller performance evaluation.
You do not need to take any action.
We apologize for this inconvenience and thank you for selling on eBay.
Sincerely,
eBay Selling Team