I hope this incident will serve as a reminder to everyone to exercise all due precautions when arranging transactions.
Once you enter into a binding agreement, you cannot unilaterally change the parameters of that agreement. Asking a customer to pay for additional expenses after the fact, without their prior consent, is little different than a customer filing a chargeback because they’ve decided that the compensation they originally agreed to was too high.
Let’s cut to the chase here:
Smokecitykicks
, do you have tracking information for
maxmaxjordan23
?
Do you have a copy of the service agreement provided to
Girl Thats Jules
? Does this agreement indicate that he is responsible for any additional material or labor costs incurred above and beyond the mutually agreed upon amount?
Does your business have a written policy regarding the receipt of items whose condition differs significantly from that specified during the initial estimate/negotiation process?
If the screenshots provided thus far have been incomplete or inaccurate, I would urge you to provide us with any materials necessary to demonstrate that you fully honored your agreements with these customers.
If you don’t feel comfortable doing so in a publicly visible forum, you may send them to me via PM or to NikeTalk’s support address through the “contact us” form:
niketalk.com