Anybody work at Best Buy?? Vol. BS extended warranties

[new]

Mr Jordan04,

Were you able to get your 37" LG LCD serviced to your satisfaction? As Best Buy's third party administrator, we take complete responsibility for your negative experience. Delivering outstanding customer care has been our number one priority for over 26 years and a commitment we make with each and every customer.

We would like to ensure that this issue is resolved for you. Since we are unable to identify your contact information through this site, please contact us at [email protected].

NEW Customer Service Companies

 

[osh kosh bosh]

Originally Posted by Mr Jordan04

So I bought a 37 inch LG LCD less than 2 years ago and got the 4 year warranty to go along with it.

So about a year ago I notice the tv randomly shutting off, but immidiately turning on automatically right after. It has gotten worse and occuring more often now, but still at random times.
I call geek squad and tell them the situation. They say since if it's 32"> they must come out to your house. So I'm like cool, I don't have to unplug everything and take it to the store.

Then the geek says I'd they can't find a problem they're gonna charge me for the visit. I'm like huh!? I thought that's why I paid for the insurance/warranty? They claim that I will get charged if the random problem doesn't happen when the tech is here.

Anybody know what options I have? Can I just drop it off at the store with a dumb geek?

Ive never heard of this, I work for the Canadian best buy though, maybe it's different.

Dude if they do say that just call the store you bought it and complain like hell, once you buy a service plan best buy will do anything you want.

Also are you sure you calling the right people it shouldn't be geek squad coming to fix it, it should be a separate repair company. Make sure you call the number in the service plan booklet they gave you with the recipt.

 

[osh kosh bosh]

Originally Posted by Mr Jordan04

So I bought a 37 inch LG LCD less than 2 years ago and got the 4 year warranty to go along with it.

So about a year ago I notice the tv randomly shutting off, but immidiately turning on automatically right after. It has gotten worse and occuring more often now, but still at random times.
I call geek squad and tell them the situation. They say since if it's 32"> they must come out to your house. So I'm like cool, I don't have to unplug everything and take it to the store.

Then the geek says I'd they can't find a problem they're gonna charge me for the visit. I'm like huh!? I thought that's why I paid for the insurance/warranty? They claim that I will get charged if the random problem doesn't happen when the tech is here.

Anybody know what options I have? Can I just drop it off at the store with a dumb geek?

Ive never heard of this, I work for the Canadian best buy though, maybe it's different.

Dude if they do say that just call the store you bought it and complain like hell, once you buy a service plan best buy will do anything you want.

Also are you sure you calling the right people it shouldn't be geek squad coming to fix it, it should be a separate repair company. Make sure you call the number in the service plan booklet they gave you with the recipt.

 

[ptone]

Originally Posted by NEW

Mr Jordan04,

Were you able to get your 37" LG LCD serviced to your satisfaction? As Best Buy's third party administrator, we take complete responsibility for your negative experience. Delivering outstanding customer care has been our number one priority for over 26 years and a commitment we make with each and every customer.

We would like to ensure that this issue is resolved for you. Since we are unable to identify your contact information through this site, please contact us at [email protected].

NEW Customer Service Companies

Now we have a Worst Buy rep on here?  

 

[ptone]

Originally Posted by NEW

Mr Jordan04,

Were you able to get your 37" LG LCD serviced to your satisfaction? As Best Buy's third party administrator, we take complete responsibility for your negative experience. Delivering outstanding customer care has been our number one priority for over 26 years and a commitment we make with each and every customer.

We would like to ensure that this issue is resolved for you. Since we are unable to identify your contact information through this site, please contact us at [email protected].

NEW Customer Service Companies

Now we have a Worst Buy rep on here?