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- Jan 11, 2003
eastbay confirmed shipping. now i have an extra size 10.5!
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That is good to hear that this was the cleanest you have seen us. This is what we are working for on every launch. Glad you got your pairOriginally Posted by juskin h2k
Ive ordered off of eastbay for years now, I rely on them and this time was the cleanest Ive seen eastbay
operate, BTW yes i got a pair, I added to cart the second they were available, it put me in a 1 minute 30 second
wait, and voila, done, no crashes, no waiting for the servers to reboot, and to show you how close that time is,
my boy was trying to order, he was behind me about 30 seconds adding to his cart and his wait time was like
8 minutes, so its fair, first come first serve.
Just wow is all I have to say about that story. I have forwarded this post on to my Supervisor to look into this issue. I hope this was an isolated issue, as our phone agents should not be doing this over the phones.Originally Posted by jgoods
Originally Posted by EastbayRep
People get burned on every site, not just ours, but we are here assisting customers with the issues they have with us.Originally Posted by green rhino123
got on eastbay at midnight, clicked my size right away, and got a 1m30sec wait window.
didn't even cop mine off eastbay, but i think it would have gone through
pretty sure anyone w/ less than 2m or so had no problem
and i don't think i have a super-fast connection
but after all these years of people "getting burned" off that site, why even complain at this point
you know the deal
EastbayRep - Ray
I think if i told you my story you would feel better.....jumped on EB at 8:40 pm Pst....waited til 9 pm. Added to cart then proceed to make a call to Eastbay for a chance at a phone order....got thru.....i was super ecstatic....customer rep by the name of Shawn picked up....told me they werent on sale yet for another minute and then hung up on me after i told him they were on the site for sale now....c'mon on...its 9pm and its on your site.....
Fate is really funny sometimes....as my homie got thru the phone line 10 mins later...guess who picked up again???? Shawn. My friend says to him i want to order the jordans....then he coyly replies what jordans???? To make a story short, the customer rep was not really trying to help us in general...i thought it was an isolated incident but when you think about it....each phone call goes thru an "kiosk" and since Shawn was not really working or taking orders...chances were that anyone else that got thru the phones lines.....got their calls answer by guess who?? Shawn.
Thanks Shawn. You make eastbay super swag. For the most part...i enjoy the customer service (all in the past now) and the fast shipping.
In life sometimes you win some and lose some.
Originally Posted by dashoekid21
why dont ya just use the infared laclooks that come with the blk pair ?
Originally Posted by dashoekid21
why dont ya just use the infared laclooks that come with the blk pair ?
They send an email? I haven't heard anything and the online status is still the same.Originally Posted by DTruth07
^
got my order cancelled. they sold out. waiting for my refund
Originally Posted by EastbayRep
I am not trying to school anyone here, just want to make people understand. The customers that got their shoes think the "checkout timer" is nice, as it keeps the website from crashing and causing errors in orders, and some of the customers that did not get their shoes think it is bad. Many customers, if not all, did not like it when our website crashed, and now some of them do not like to wait in line.
Who had to wait 20 minutes before you were told the shoes were out of stock? This is the first time I am hearing of this.
If this happens on future releases, where the item sells out very fast and you are not notified for a while that the item is sold out, take some screen shots with the checkout timer and your operating system clock. Make sure to take a screen shot when you first get in the checkout line and then when you are notified that the item is sold out. I can then forward the screen shots on to our Systems Department to see if they can look into the issue.
EastbayRep - Ray
Originally Posted by denondct1
They send an email? I haven't heard anything and the online status is still the same.Originally Posted by DTruth07
^
got my order cancelled. they sold out. waiting for my refund
Originally Posted by denondct1
Anyone that ordered from Puffer Reds (boutique shop in Michigan) hear anything?
Originally Posted by dashoekid21
why dont ya just use the infared laclooks that come with the blk pair ?
Originally Posted by JesusR23
i am dissapointed at coppin this pack. when i got home i compared them to varsity reds and they looked almost the same. i shouldnt have bought that pack just a waste of money IMO
Originally Posted by Redrum
copped a pack for $410 shipped, good looks to bigj505.
Originally Posted by TheShoeKing23
Originally Posted by JesusR23
i am dissapointed at coppin this pack. when i got home i compared them to varsity reds and they looked almost the same. i shouldnt have bought that pack just a waste of money IMO
Hype took you to a place where you should have never went, lol at all the people saying the Pack has better quality. I wanted it from a original coloway stand point, but I got the Bred VI's for free, so when I got the White and reds it only cost me $150.