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- Jan 4, 2010
Originally Posted by thenewjs23
I would rather SDS stick to their word. I bought from SDS becase sds.com stated the kicks would ship between the 8th and 15th. Inspections, delays and what ever that needed to be done should have been done to satisfy what was stated on sds.com. Any deviations from the initial plan needs to be communicated to the customer. Its not the money I am worried about. Its the, "oh" they are "early sellers" or "thats the way it done in china" that supposedly excuses them to act the way they are.Originally Posted by eddo1005
Originally Posted by thenewjs23
Hey good stuff. My complaint is that I don't know if you are excusing their lack of customer service because that's the way its done in China. I am an US consumer in the US. I don't care how business is done in China. I expect a certain level of customer service. Once you cross that big pond and begin to service the Americans. You should be prepared to provide them with the level of service that is demanded. They told the truth because they had our money and not provided what was promised. If they provided the promised items they could could be as vague astheypleases.
I am not excusing them in any way, however, I am saying this is all too common in Asia. I believe a lot of these sellers want to be as responsive as everyone wants. But think about this for a second. You are buying from a relatively small seller compared to FTL or FNL. This small seller prolly keeps a relatively small staff. They received a few hundred orders, and have to fullfill them.
My question to you is, would you rather have them spend more time on inspecting the shoes they ship out, or more time on customer service? To me, the American side within me will say, both are equally important. But the other side of me, sometimes you just cant have it all when you are buying from these early sellers. Thats why I always try to stay patient despite the lack of communcation, because I would rather have my shoes to 100% good then having a guy respond to my emails all day.
Its not acceptable by US standards, but if the shoes come 100% legit, i can look past these things. I dont even mind the shoe laces being untied, as long as the shoes are what they ought to be.......100%.
You get my point?
And if slow communcation is a make/break deal for you, then these early sites are not for you.
The whole they are small operation is not an excuse awell. Dont sell what you cant handle and you wont have these problems. Selling 500 pairs and only got the manpower to handle 10.
If SDS came out and said "We are selling Concords and you will get them when you get them". I would have passed. Nope he laid out when he would deliver and thats why I copped.
I now understand that they are not companies of their word and wont be patronizing them any longer.
Like I said, people have the right to be angry at certain things. But, if you received your shoes during that time frame you posted.......you might have ran into what AR has shipped.
Delays after delays are bad, really bad....no doubt. But its nice that paypal gives u that 45 days cushion, you have to admit.