- 603
- 10
- Joined
- Jul 2, 2002
Just need some advice or some comments on what to do in reference to a buyer saying that he bought a product and it is fake.
From the buyer:
[table][tr][td]
Details provided by the buyer:
The buyer said the item doesn't match your description
The buyer has already contacted you through eBay Messages
The buyer paid on Feb 16, 2012
The buyer has not received a response
The buyer is expecting a solution from you
The item is fake
[/td][/tr][tr][td]
Additional information:
"Simple, seller says authentic, I took it to a store who informed it product is 100% fake."
[/td][/tr][tr][td]
The buyer wanted:
A full refund
Item- http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItemVersion&item=250993278902&view=all&tid=0
Everything I sell is 100% authentic and if you look at my feedback everything is legit.
I escalated this to ebay and wrote:
Your message to eBay Customer Support:
"I believe the buyer is looking for a way out of the transaction. Please refer my to feedback. All my products have been authentic. Every High end product I have sold on ebay have been 100% authentic as my feedback tells it all. I can have proof from the Louis Vuitton Store that the items are real. I have proof. "
Now paypal has a hold on my account for the amount.
Im afraid the buyer is going to send me something fake back.
Does anyone have experience with something similar to this?
[/td][/tr][/table]
From the buyer:
[table][tr][td]
Details provided by the buyer:
The buyer said the item doesn't match your description
The buyer has already contacted you through eBay Messages
The buyer paid on Feb 16, 2012
The buyer has not received a response
The buyer is expecting a solution from you
The item is fake
[/td][/tr][tr][td]
Additional information:
"Simple, seller says authentic, I took it to a store who informed it product is 100% fake."
[/td][/tr][tr][td]
The buyer wanted:
A full refund
Item- http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItemVersion&item=250993278902&view=all&tid=0
Everything I sell is 100% authentic and if you look at my feedback everything is legit.
I escalated this to ebay and wrote:
Your message to eBay Customer Support:
"I believe the buyer is looking for a way out of the transaction. Please refer my to feedback. All my products have been authentic. Every High end product I have sold on ebay have been 100% authentic as my feedback tells it all. I can have proof from the Louis Vuitton Store that the items are real. I have proof. "
Now paypal has a hold on my account for the amount.
Im afraid the buyer is going to send me something fake back.
[/td][/tr][/table]