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I recently had a seller not ship at all. I waited about 6 days until I emailed them about the status of my shoes and good thing Russ from Stock X responded (Same hour) and said they encountered an issue with the seller. They offered me a full refund for the shoes or they can match me with the next shoe available at no cost which was awesome cause the shoe was selling for $50 more since I made my purchase. 3 days later got shoes in the mail with a quickness.