Horrible customer service

[longstroke]

Do any of you have a special beef with any company, in regard to their customer service practices?

Number 1 on my list is Verizon.

Absolutely the worst customer service reps I have ever dealt with. Snotty attitudes, snake charmer style comebacks to simple requests such as, can I please speak to a supervisor? There is no supervisor available right now, but give us your contact number, and we can have one call you back. Sure, it's the number that you have in my account. Sir, is that the number you wish to put down as your contact number?  Miss, that's the number that I wish to be contacted with. Well, this number was not listed as your contact number.  Fine, that's the one, how soon will I hear from a supervisor? Well, if this is the contact number you wish to be reached, as soon as someone is available. May I remind you, you have a payment due next week.

I can just imagine them sitting around saying,  who can we piss off the most?

Second, Time Warner Cable.

HORRIBLE isn't a strong enough term to describe the wait period to speak to a live person, and then how your cable box will suddenly reboot, especially right in the middle of prime time programming. When calling to complain about this issue, which has happened to many in my co op here in Manhattan, they say, we'll send a technician out to see if there is a problem with the line, but currently there are no reports in the system of issues in your area.

Meanwhile, my whole building had called to complain on the same night.

 

[joepac12]

Tell em why u mad son but yeah verizon sucks

 

[fishm3at]

Haha, I know a couple people who work in a Verizon call center near my school. It's one of the highest paying jobs for college students like 12-14 bucks an hour in the area, but mostly locals work in them, but I know my sister used to work in there and she hated it and said that when they told their managers about complaints, they would have regular employees call back and act like the manager. Smh. 

 

[gustavo fring]

I've never had a bad experience with Verizon, weird.

Mine was T-Mobile. They kept sending me bills for overdue balances for a good four months after I had cancelled my contract. Each time I called in, I was reassured that everything had been cancelled, and sure enough, next month, another bill in the mail.

 

[airthompson]

TMobile sucks. They say they will give you a rebate, after you buy they'll deny it, but if you continue they'll give. After they give they'll send your rebate with the incorrect name on purpose in hopes you won't cash it. This happened twice on a $200 rebate. TMobile sucks period.

 

[semf]

a lot of companies use contractor call centers filled with bottom of the barrel, minimum wage idiots out in the middle of America OR overseas sweatshops in India or the Philippines.

And these people are the front-line, first person you'll deal with / only person you'll ever deal with of these companies. They get low wages and not all of them get enough training.

Our work help desk is contracted out to a call center in India where I've heard the cost-cutting higher-up's say they're only paid $10 a day. A DAY. Not even $10 an hour. $10 a day. You get what you pay for you . . . good customer service is hard to come by these days unless you want to pay for it.

 

[ohmygosher]

Problem is, customers today have a false sense of entitlement.

If I have an issue with a company, I simply take my money elsewhere.

 

[tr1ll]

Problem is, customers today have a false sense of entitlement.

If I have an issue with a company, I simply take my money elsewhere.

This x188947982750928745098375

Can't have "bad customer service" without "bad customers".

I don't have problems with customer service much. I've worked in a few call centers, so most of the time, I'm exteremly pateint with them and know exactly what to say("Can I speak to someone in the US please?).

 

[AEA18]

My brother works for Verizon customer service

 

[jesusshuttlesworth34]

Comcast is turrrrrible.


Anything involving your money can get tight as well.....Cellular/Banking companies.

 

[daproblem53]

verizon is definitely the worst

 

[csmith08]

Yep I say all cell phone carriers have bad customer service.

 

[coldcity]

Clear internet service & ComEd(aka ConEd)

quote:
Problem is, customers today have a false sense of entitlement.

If I have an issue with a company, I simply take my money elsewhere.

can't do that with comed they have a monopoly in Illinois

 

[championboyz7]

I was just about to make this thread.
Gamefly , i signed up for that trial and ordered madden. The email said 2 days.its been a week and a half. I tried to check if they sent it to the right address? Doesn't let me. After busting my *** looking and finding their customer service # , they only open 12 to 4 central time M thru F. What kind of ******** is that?
The game takes 3 weeks to arrive and u get to play for a week and thats it? Defeats the purpose and it doesn't help you can't get in contact with em asap. I sent a bigass email to em and i finna call later on.

 

[beh235]

I have Verizon triple play, no issues as of yet, I just switched to them in July. What's this talk about customer's notion of false entitlement? I think it's simple, there are ******** on both sides of the fence. You just have customers that try to get over and want someone to yell at. If you're smart, you can get certain things done. It all depends on what you ask for and knowing when to do what. Case in point, I had an issue with a new phone with T Mobile. Roll the cliffs please....

-Got new phone/upgrade in 2010 and jumped in the pool w phone in pocket on vaca two months later
--no insurance (SOL), was told to wait until holiday to get new phone
-Loyalty dept gave me courtesy of granting me promo price for second phone (I used my upgrade promo already)
-Ordered HD7, hated it (asked about exchange of Samsung Vibrant w/o CC charge back, was given 5 answers from 5 people regarding this)
-Sent phone back, was told it would be even exhange, didn't happen
-Tmobile said it would take 30 days to refund charge on card
-I complained to 3 people, and eventually got the promo/upgrade price AND got $100 taken off that due to the misinformation. Mind you, I knew how to complain after the miscommunication and planned this hoping it would work, and it did.

 

[maliz]

a lot of companies use contractor call centers filled with bottom of the barrel, minimum wage idiots out in the middle of America OR overseas sweatshops in India or the Philippines.

And these people are the front-line, first person you'll deal with / only person you'll ever deal with of these companies. They get low wages and not all of them get enough training.

Our work help desk is contracted out to a call center in India where I've heard the cost-cutting higher-up's say they're only paid $10 a day. A DAY. Not even $10 an hour. $10 a day. You get what you pay for you . . . good customer service is hard to come by these days unless you want to pay for it.

Wouldn't be that harsh about it but your right. I worked at a call canter during my freshmen year in college and OMG its the worst. First off, you'd start at 9.50 and the most a normal agent can make is 12.00. There were some people who worked there for 6+ years saying it took them 5 year to get to 12 dollars. These are adult making $12 and getting 15 cent raises...how you live off that is incomprehensible to me but they make it work.

They were good people but None of them really cared about the service they were giving. So after I saw that I've never asked for much for customer service because if companies don't care enough to pay a decent wage then how do they think about you? Most companies know they will stay afloat due to how well they market (ei: Verizon. ATT).

 

[mojodmonky1]

Do any of you have a special beef with any company, in regard to their customer service practices?

Number 1 on my list is Verizon.

Absolutely the worst customer service reps I have ever dealt with. Snotty attitudes, snake charmer style comebacks to simple requests such as, can I please speak to a supervisor? There is no supervisor available right now, but give us your contact number, and we can have one call you back. Sure, it's the number that you have in my account. Sir, is that the number you wish to put down as your contact number? Miss, that's the number that I wish to be contacted with. Well, this number was not listed as your contact number. Fine, that's the one, how soon will I hear from a supervisor? Well, if this is the contact number you wish to be reached, as soon as someone is available. May I remind you, you have a payment due next week.

I can just imagine them sitting around saying,  who can we piss off the most?

Second, Time Warner Cable.

HORRIBLE isn't a strong enough term to describe the wait period to speak to a live person, and then how your cable box will suddenly reboot, especially right in the middle of prime time programming. When calling to complain about this issue, which has happened to many in my co op here in Manhattan, they say, we'll send a technician out to see if there is a problem with the line, but currently there are no reports in the system of issues in your area.

Meanwhile, my whole building had called to complain on the same night.

you got it upside down fren.

TW Cable has, by far, the worst customers service hands down of any major company. No can defense their ineptitude.

 

[djaward]

DELL,

I hate how when you buy something from DELL you get a person who speaks perfect English. But when you need help fixing something, you get a person who you can barley understand what the hell they're saying.

 

[stillin729]

if a company sells a tangible good that I can get multiple places; I always buy from them even if it might a little more

example is Nordstrom...top notch in the customer care dept.

 

[secretzofwar]

Most of my beefs come in the form of poor service from bars or restaurants. It's hard for me to get mad at terrible corporate workers because it sucks so bad.

 

[crcballer55]

Problem is, customers today have a false sense of entitlement.

If I have an issue with a company, I simply take my money elsewhere.

QFT.

As a people, we need to learn to man up and stop putting up with bad customer service. Sure, if you're at Walmart of the Dollar Mart, you're not going to get Nordstrom service, but know what you're getting into and don't complain. But, if you're at a restaurant or retail store that is customer service oriented, let them know you're going to fire them and spend your money elsewhere.

Most public companies only care about the bottom line for their shareholders so if you're unhappy, hit them there and force them to change that way. (Right OWS?)

 

[mugen81]

Online shopping for the win, lol

 

[thug]

Verizon once put me on hold for 30 min smh

 

[D Fly]

Had the worst experience when I had somebody from Comcast set the internet up when I moved into my current place.


Dude was installing the router, didn't even secure the cable the way I wanted to..and was like "the router isn't working"


I told him "you're supposed to use the setup disc for it on the computer" Dude did not want to listen, and I was like "well if you don't want to do it just leave it with me and I'll do it myself" He still didn't listen, took the stuff and dipped. Was so heated. Never seen somebody so lazy in my life.

 

[night marcher01]

Nike has the worst customer service.

Me: Hey do you have size 12?
Employee: Did you see it on the shelf?
Me: No!
Employee: I'm sorry then we don't have it!
Me: Well can you check in the back?
Employee: K hold on

**Literally walks through the back door. 20 seconds later and comes out**

Employee: Sorry we checked EVERYWHERE! We don't seem to have it.

**I find a supervisor and ask him/her for size 12**

Supervisor: Here's your size 12!