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- Nov 6, 2005
How long did from when you shipped them the shoes did you get a response back and if they do a product replacement is it the same exact pair except brand new?
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would you think I would get a replacement pair or a voucher for this?Originally Posted by mement0m0r1
I think the nikebiz website states that you can expect a reply in 4 to 6 weeks, but it's almost always been faster than that. I've never had Nike send a replacement pair. The always send an e-mail with a code for Nike credit in the amount of the msrp of the returned shoe. The last pair I sent back were the Zoom Kobe 1's that had a ripped eyestay, and within 3 weeks I had a Nike.com credit (which can also be used at outlets and Niketown brick-and-mortar stores) for $140, the msrp of the shoe. I had paid $50 during a Footlocker F&F weekend for the shoes. Not a bad deal. As long as the complaint is legitimate, Nike will stand by their product and give you Nike credit for the original retail price.