I guess emailing them works on a case by case basis too. I just hit them up asking if there was an ETA on my unmoved blues that got a label last Monday. Within 15 min I got an email from UPS saying I have a package on the way.
I wasn’t really concerned about the apparel while I was frantically trying to check out on the first round. After I got a chance to look at the crew necks I got to have at least one. That inside out design is bananas