detroit is closed. most likely they received there and are re-routing to another location.
this happened to me recently and customer service helped me out.
"In order to align with US government regulations due to COVID 19, we have had to reroute some orders. After reviewing your order, I can...
my snkrs was stuck on the loading spinning wheel too. went ahead and DM'd @teamnike on twitter with my NikePlus email and they resolved the issue.
apparently my account was missing a screen name. hope this helps.